Shipping Policy

In-stock pieces are hand-inspected, polished, and packaged within 1–2 business days of payment (Monday–Friday, excluding US holidays). Custom and personalized pieces may take 2–4 business days to craft before shipping — you'll receive an email if your order needs extra time.

• US orders over $75: FREE insured express shipping (3–5 business days).
• US orders under $75: flat $6.95 insured shipping (3–5 business days).
• Canada / UK / Australia: 7–14 business days, rates shown at checkout.
• All shipments include end-to-end tracking and full insurance against loss or damage.

A tracking number is emailed to you the moment your order ships. You can also check your order status any time on our Track Your Order page using your order number and email.

• High-value orders (over $150) may require a signature on delivery for your protection.
• Carriers make up to three delivery attempts; packages return to us after the final attempt.
• Please double-check your shipping address at checkout — address corrections after shipping may incur a carrier fee.

• International orders may be subject to import duties or taxes set by your country — these are the recipient's responsibility.
• We declare the true merchandise value on all customs forms (US law).
• Delivery estimates exclude customs clearance delays.

If tracking shows no movement for 7+ business days (US) or 14+ days (international), contact us — we will open a carrier investigation and replace or refund your order. Packages marked "delivered" but not received: check with household members and neighbors first, then contact us within 7 days so we can help.

Orders returned to us as undeliverable are refunded minus original shipping costs. You can then re-order with a corrected address.