Lustre Birthstones
Privacy Policy
Your privacy matters to us. This policy explains what information Lustre Birthstones ("we", "us") collects when you shop at birthstonejewelrys.com, how we use it, and the choices you have.
Last updated: August 21, 2026
1. Information We Collect
- Order information — name, shipping address, email, and phone number you provide at checkout, plus order details and transaction records processed by PayPal.
- Account information — if you create an account: your name, email address, a securely hashed password, optional phone number, and referral activity.
- Communication data — messages you send through our contact form or by email.
- Usage data — pages visited, approximate location (country level), browser type, and device information collected via cookies and analytics tools.
2. How We Use Your Information
- Process and fulfill your orders, including shipping and delivery confirmation.
- Send transactional emails: order confirmation, shipping notifications, and verification emails for your account.
- Provide customer service and handle returns or refunds.
- Detect and prevent fraud and unauthorized transactions.
- Improve our website, products, and shopping experience.
- Send marketing emails only if you subscribe — every marketing email includes an unsubscribe link.
3. Cookies & Analytics
We use cookies and similar technologies for essential site functions (shopping cart, login session) and, with your consent, for analytics.
We use Google Analytics 4 to understand how visitors use the site. Analytics cookies are only activated after you accept them in the cookie banner; you may decline or change your choice at any time. IP addresses are anonymized.
Payments are processed by PayPal. When you check out, PayPal may set its own cookies subject to the PayPal Privacy Policy.
4. Payment Processing
All payments are processed by PayPal. We never see or store your full credit card number. Order amounts, item details, and your shipping address are shared with PayPal solely to complete your transaction.
5. Email Communications
We send emails through reputable email service providers solely to deliver messages you requested (order updates, account verification) or marketing you subscribed to. You can unsubscribe from marketing at any time via the link in any email or by contacting us.
6. Data Sharing
We do not sell or rent your personal information. We share data only with: payment processors (PayPal), email delivery providers, shipping carriers (name and delivery address only), and authorities where required by law.
7. Data Retention & Security
Order records are retained as long as required for accounting and warranty purposes. Account data is kept until you ask us to delete it. Passwords are stored only as salted cryptographic hashes — never in plain text. Data is transmitted over encrypted connections (HTTPS).
8. Your Rights
Depending on your location (including California under CCPA/CPRA and EEA/UK under GDPR), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Opt out of analytics cookies via the cookie banner
- Non-discrimination for exercising these rights
To exercise any right, email us and we will respond within 30 days.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this policy occasionally. Material changes will be noted by updating the date above. Continued use of the site after changes constitutes acceptance.