Get in Touch
Questions about a piece, a custom order, or care for your jewelry? Our team replies personally —no bots, no scripts.
Let's start a conversation
Reach us through any channel below. For order-specific questions, please include your order number.
Hours
Mon —Fri, 9:00 —18:00 (GMT)
Response Time
Within 24 hours, often much sooner
Frequently asked questions
Quick answers to what customers ask us most.
How long does shipping take?+
In-stock pieces are packaged within 1-2 business days via insured standard shipping. Delivery typically takes 5-10 days domestically and 7-14 days internationally, with full tracking.
Do you offer ring resizing?+
Yes. Most rings can be resized up or down by up to two sizes free of charge within the first 90 days. Beyond that, we offer resizing at a flat workshop fee. Contact us with your order number to begin.
What is your return policy?+
We accept returns within 30 days of delivery on unworn, original-condition pieces. Custom and engraved orders are final sale. Refunds are issued to the original payment method once the piece passes inspection.
Are your birthstones certified?+
Every diamond over 0.3ct and all fine birthstones ship with a certificate of authenticity and, where applicable, a grading report from a recognized laboratory (GIA, IGI, or AGS).
Still curious? Email our team —we read every message.
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