Get in Touch
Questions about a piece, a custom order, or care for your jewelry? Our team replies personally —no bots, no scripts.
Let's start a conversation
Reach us through any channel below. For order-specific questions, please include your order number.
Hours
Mon —Fri, 9:00 —18:00 (GMT)
Response Time
Within 24 hours, often much sooner
Frequently asked questions
Quick answers to what customers ask us most.
How long does shipping take?+
In-stock pieces ship within 1— business days via insured express. Delivery typically takes 3— business days domestically and 7—4 days internationally, with full tracking and signature on arrival.
Do you offer ring resizing?+
Yes. Most rings can be resized up or down by up to two sizes free of charge within the first 90 days. Beyond that, we offer resizing at a flat workshop fee. Contact us with your order number to begin.
What is your return policy?+
We accept returns within 30 days of delivery on unworn, original-condition pieces. Custom and engraved orders are final sale. Refunds are issued to the original payment method once the piece passes inspection.
Are your birthstones certified?+
Every diamond over 0.3ct and all fine birthstones ship with a certificate of authenticity and, where applicable, a grading report from a recognized laboratory (GIA, IGI, or AGS).
Still curious? Email our team —we read every message.
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